ProCare Australia is a leading specialist recruitment agency for the Community Services and Early Childhood Education and Care (ECEC) sectors, connecting organisations with talented professionals through casual, locum, fixed-term and permanent recruitment solutions.

About The Organisation

Our client is a respected community services organisation supporting children, young people, families and carers through therapeutic and trauma-informed programs.

Committed to creating safe, stable and nurturing environments, they empower individuals to achieve positive outcomes while fostering a supportive, collaborative and values-driven workplace culture.

The Role

Are you an experienced HR professional looking for a role where no two days are the same?

We are seeking a proactive and adaptable HR Generalist to join a well-established community services organisation supporting children, young people, families and communities across South East Queensland.

Working closely with the HR Manager and broader People & Culture team, you will play a key role in delivering practical HR support, advice and solutions across the employee lifecycle.

From employee relations and investigations to policy development, performance management and workforce projects, this is an opportunity to make a meaningful contribution within a values-driven organisation.

This is a true generalist HR position offering exposure to a broad range of human resources functions.

Key Responsibilities

• Providing HR advice and support to managers and employees
• Assisting with employee relations matters, investigations, complaints and workplace issues
• Supporting performance management, disciplinary and grievance processes
• Reviewing, developing and maintaining HR policies and procedures
• Assisting with recruitment, onboarding and workforce planning activities as required
• Supporting return-to-work and rehabilitation processes
• Preparing HR documentation, reports and employment correspondence
• Conducting audits and maintaining accurate employee records
• Assisting with continuous improvement and organisational change initiatives
• Working collaboratively with leaders across multiple operational teams

This role requires someone who can confidently manage competing priorities, adapt to changing demands and maintain professionalism when dealing with sensitive and confidential matters.

About You

• Tertiary qualifications in Human Resources, Business, Industrial Relations or a related discipline, or equivalent industry experience
• Previous experience in a HR Generalist, HR Advisor or similar role
• Strong knowledge of employment legislation, Awards and National Employment Standards
• Understanding of Fair Work principles and contemporary HR practices
• Excellent communication, interpersonal and stakeholder engagement skills
• Strong problem-solving and conflict resolution abilities
• High levels of professionalism, discretion and confidentiality
• Exceptional organisational skills and attention to detail
• The ability to work effectively in a fast-paced and evolving environment

Experience within community services, child and family services, disability, aged care, health, not-for-profit or other human services environments will be highly regarded.

Mandatory Requirements

• Current Blue Card (Working with Children Check)
• Open Queensland Driver Licence
• Ability to obtain a Child Safety and Personal History Check (LCS2)
• Ability to complete Hope and Healing Framework training

Remuneration and Benefits

• SCHADS Level 5 – $100,783PA + 12% Super
• Full-time permanent opportunity
• Paid birthday leave
• Employee Assistance Program (EAP)
• Free onsite parking
• Close to public transport
• Private office
• Current Friday work-from-home arrangement (subject to ongoing organisational review)
• Supportive and collaborative HR team
• Opportunity to work closely with experienced senior leaders
• Diverse and meaningful HR work

To Apply

If you are looking for an opportunity to utilise your HR expertise within a purpose-driven organisation that supports vulnerable children, young people and families, we would love to hear from you.

Please submit your resume and a cover letter outlining your relevant experience and interest in the role.

Applications will be reviewed as received, and interviews may be conducted prior to the closing date.

For a confidential chat, reach out to Sandie Elatm | ProCare Australia 07 3807 2833 | se@procareaustralia.com.au

Having a diverse workforce that represents the wider Australian community is very important in Community Services and ProCare Australia actively encourage applications from people with disabilities, from culturally and linguistically diverse backgrounds, LGBTQIA+ people, and all genders.

We recognise the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to the workplace, policy development and programs. We welcome and encourage applications from Aboriginal and Torres Strait Islander people.