ProCare Australia is a leading specialist recruitment agency for the Community Services and Early Childhood Education and Care (ECEC) sectors, connecting organisations with talented professionals through casual, locum, fixed-term and permanent recruitment solutions.

Job summary

Lead the HR function for a respected community services organisation making a genuine difference in the lives of children, young people and families.

Key selling points

• Report directly to the CEO – drive workforce strategy, lead a HR team
• Partner with senior leaders to shape culture, capability & performance
• Influence organisational strategy and executive decision-making

About the Organisation

Our client is a respected community services organisation supporting children, young people, families and carers through therapeutic and trauma-informed programs.

Committed to creating safe, stable and nurturing environments, they empower individuals to achieve positive outcomes while fostering a supportive, collaborative and values-driven workplace culture.

The Role

Are you an experienced Human Resources leader looking for an opportunity to influence organisational strategy while leading a high-performing People & Culture function?

We are seeking an experienced and commercially minded Human Resources Manager to join a well-established community services organisation supporting children, young people, families and communities across South East Queensland.

Reporting directly to the Chief Executive Officer and working closely with the Executive Leadership Team, you will be responsible for developing and delivering the organisation’s Human Resources strategy while leading a dedicated HR team.

This is a genuine leadership opportunity where you will drive workforce strategy, employee engagement, organisational change, compliance and continuous improvement, ensuring the organisation attracts, develops and retains a highly engaged workforce.

Key Responsibilities

• Lead, mentor and develop the Human Resources team, fostering a collaborative and high-performing culture.
• Develop and implement strategic workforce initiatives aligned with organisational objectives.
• Partner with senior leaders to provide expert HR advice and support across all areas of the employee lifecycle.
• Lead complex employee relations matters, investigations, performance management and workplace coaching.
• Drive organisational change, workforce planning and employee engagement initiatives.
• Oversee recruitment, onboarding, retention and succession planning strategies.
• Ensure compliance with employment legislation, National Employment Standards, Fair Work requirements, the SCHADS Award and organisational policies.
• Lead the review and development of HR, governance and workplace health and safety policies.
• Oversee organisational compliance relating to Blue Cards, Child Safety Checks, employee records and workforce reporting.
• Manage WorkCover, rehabilitation and return-to-work processes.
• Identify opportunities to improve HR systems, processes and organisational capability.
• Contribute as an active member of the Senior Management Team and support strategic planning across the organisation.

This role offers the opportunity to influence organisational culture while working closely with experienced leaders to support positive outcomes for children, young people, families and communities.

About You

• Bachelor’s degree in Human Resources, Business or a related discipline is highly regarded; however, candidates with a Diploma-level qualification and extensive relevant Human Resources experience are strongly encouraged to apply.
• Significant Human Resources leadership experience, preferably within the Community Services sector. Candidates with experience supporting Child, Youth and Family Services will be highly regarded.
• Demonstrated experience developing and implementing strategic HR initiatives.
• Proven leadership experience managing and developing HR teams.
• Strong knowledge of employment legislation, Fair Work, National Employment Standards and contemporary HR practices.
• Experience managing complex employee relations, investigations and organisational change.
• Highly developed communication, negotiation and stakeholder engagement skills.
• Strong analytical, problem-solving and decision-making abilities.
• Ability to balance strategic thinking with operational delivery.
• High levels of professionalism, discretion and confidentiality.

Experience within Community Services, Child Protection, Human Services, Not-for-Profit or similar sectors will be highly regarded.

 Knowledge of the SCHADS Award and Queensland Child Protection sector is desirable.

Mandatory Requirements

• Current Queensland Blue Card (Working with Children Check)
• Open Queensland Driver Licence
• Ability to obtain a Child Safety and Personal History Check (LCS2). Please note this clearance process can take up to six weeks to be finalised
• Ability to undertake Hope and Healing Framework training

Remuneration & Benefits

• SCHADS level 8.1 – $135,707.38 PA
• 12% Superannuation
• Full-time permanent opportunity
• Work from home on Fridays!
• Paid birthday leave
• Leave loading
• Employee Assistance Program (EAP)
• Free onsite parking
• Close to public transport
• Supportive Executive Leadership Team
• Opportunity to shape organisational strategy and workforce capability
• Meaningful work supporting vulnerable children, young people and families

To Apply

If you’re an experienced HR leader looking to make a genuine impact within a purpose-driven organisation, we’d love to hear from you.

Please submit your resume and a cover letter outlining your relevant experience and interest in the role.

Applications will be reviewed as received, and interviews may be conducted prior to the closing date.

Shortlisted applicants will be required to complete formally addressed Key Selection Criteria.

Applications will be reviewed as received, and interviews may be conducted prior to the closing date.

For a confidential chat, reach out to Sandie Elatm | ProCare Australia 07 3807 2833 | se@procareaustralia.com.au

Having a diverse workforce that represents the wider Australian community is very important in Community Services and ProCare Australia actively encourage applications from people with disabilities, from culturally and linguistically diverse backgrounds, LGBTQIA+ people, and all genders.

We recognise the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to the workplace, policy development and programs. We welcome and encourage applications from Aboriginal and Torres Strait Islander people.