ProCare Australia are the leading specialist recruitment agency for the community service industry, providing casual, locum and permanent career opportunities. 

Our Client 

DVConnect is a leading provider of evidence-based and trauma-informed services for people impacted by all forms of personal violent crime, including those who use and experience violence in their relationships. Our purpose is to create pathways for a life free from violence and fear. 

The Team 

Womensline is a 24/7/365 free crisis helpline for women and children across Queensland experiencing domestic and family violence. We operate from an intersectional feminist framework, acknowledging that domestic and family violence is gender-based violence, predominantly perpetrated by men against women and children. We provide immediate individualised support and options to help victim/survivors feel safe again, whether they want to stay in the home, are thinking about leaving or have already left.

 **It is a genuine requirement that this position is filled by a woman as permitted in sections 25, 104 and 105 of the Anti-Discrimination Act, 1991.** 

Your Role

Crisis Intervention Counsellors work in an office based in central Brisbane, across a 24/7 roster. The role is fixed term part time until Jan 2025 with the possibility of extension, and with the option to work between 3 and 8 shifts per fortnight. Shift times are negotiated upon commencement to suit your availability and meet service delivery requirements. 

 • Deliver immediate crisis intervention response, comprehensive safety planning and crisis counselling for women across Queensland experiencing domestic violence. 

• Provide general information, referral pathways and practical assistance appropriate to the caller’s needs. E.g., coordinating emergency transport and accommodation, linking in with high security shelters, case management support services, emergency financial support services, and more. 

• Handle inbound and outbound phone calls in a professional, culturally sensitive, and non-judgmental approach to ensure appropriate action is taken to maintain client safety. 

• Ensure database entries across all systems are of highly quality and entered in a timely manner. 

• Adhere to client information confidentially at all times. 

Applicant Requirements 

• Bachelor Degree in Counselling, Psychology, Social Work, Human Services or a related field. 
• 2 years’ experience in social/ community services or other human services related field – ideally within a Child, Youth and Family role.
• Willingness to attend and work at DV Connect’s Inner Brisbane office.
• Availability and/or flexibility to work across 24/7 roster.
• Well-developed knowledge and analysis of the effects, causes and dynamics of domestic and family violence. 
• Significant ability to multi-task competing priorities.
• Exceptional and effective interpersonal, conflict resolution and consultation skills – crisis intervention experience highly regarded.
• Confident telephone communication skills. 
• Committed to delivering trauma informed and evidence-based support to women and children impacted by violence and abuse.
• Paid Blue Card and National Police Check or ability and willingness to obtain. 
• Full rights to work in Australia.
• Valid ID/driver’s licence. 

Remuneration and Benefits

 • SCHADS Level 4 – Dependent on qualifications and relevant experience + 11.5% Superannuation. 

• $43.51 per hour base rate + higher rates for night, weekend and public holiday shifts.

• Salary packaging available to reduce taxable income. 

• Consistent professional mentoring and supervision.

• Professional development advocacy. 

• Dedicated on-call support available 24/7. 

• Family friendly and inclusive team environment. 

• Work-life balance.