ProCare Australia are the leading specialist recruitment agency for the community service industry, providing casual, locum and permanent career opportunities. 

About the Organisation

This respected community organisation is a leading provider of programs and support services for Aboriginal and Torres Strait Islander peoples across the greater Brisbane region. What began as a small grassroots initiative in the early 2000s has grown into a dynamic organisation delivering a wide range of government and community-funded programs focused on empowerment, education, cultural connection, and wellbeing.

Guided by strong cultural values, the organisation’s mission is to empower individuals, families, and communities to reach their potential. Their work is underpinned by principles of personal growth, harmony, accountability, open communication, and teamwork.

With a commitment to collaboration and community leadership, the organisation continues to expand its services and partnerships, providing culturally grounded programs that strengthen identity, promote opportunity, and foster positive change for future generations.

All applicants are welcome – You don’t need to identify as Aboriginal or Torres Strait Islander to apply, though Aboriginal and Torres Strait Islander applicants are strongly encouraged. The organisation provides ongoing cultural learning and development, supporting all staff to work in a culturally safe and inclusive environment.

The Opportunity

We are seeking an experienced Program Manager to lead multiple youth and family-focused services, including family wellbeing, domestic and family violence response, and community access programs. This is a leadership role overseeing team leaders, coordinators, practitioners, and support staff while ensuring programs deliver high-quality, culturally sensitive, and evidence-based outcomes.

You will collaborate with stakeholders, maintain accreditation and quality standards, oversee budgets, and support staff development, all while fostering strong community partnerships.

Key Responsibilities

• Lead and supervise program teams, providing mentorship, performance management, and professional development.
• Oversee planning, implementation, and continuous improvement of multiple youth and family programs.
• Ensure delivery of culturally appropriate, evidence-based services aligned with funding requirements and legislative standards.
• Monitor service quality, case management, client outcomes, and risk management processes.
• Manage program budgets, resources, reporting, and operational compliance.
• Build and maintain partnerships with community organisations, government agencies, and stakeholders.
• Represent programs at meetings, forums, and community events while supporting collaborative initiatives.
• Ensure programs meet quality standards, accreditation requirements, and continuous improvement goals.
• Assist in organisational strategy, business development, marketing, and stakeholder engagement.
• Promote workplace health, safety, and a culture of accountability and wellbeing.

Role Requirements

• Experience within domestic and family violence, youth support, or intensive family support highly desirable
• Strong understanding of issues impacting Aboriginal and Torres Strait Islander families.
• Demonstrated leadership, staff supervision, and team development experience.
• Excellent communication, organisational, and problem-solving skills.
• Knowledge of domestic and family violence, youth justice, and child protection legislation in Queensland is highly desirable.

Probity Requirements

• Minimum Certificate IV in Community Services or related field
• Current QLD Driver Licence
• Possession of, or ability to obtain, a ‘Positive Notice’ Blue Card (Working with Children Check).
• First Aid and CPR certification, or willingness to obtain (the employer will cover this cost).
• Willingness to undergo a National Police and Criminal History Check (the employer will cover this cost).

Remuneration and Benefits

• SCHADS Level 7 – $$119,089.36 – $124,065.76 per year + 12% super
• Not for profit salary sacrifice available to increase your take home pay
• Pool cars available for all work related travel
• Ongoing professional development including fortnightly succession planning
• Cultural learning opportunities provided
• Paid parental leave for eligible employees
• Access to Ceremonial, Cultural and Community Service Leave
• Access to free and confidential counselling and support through EAP

To Apply

Apply with your resume and a cover letter via Seek.

Applications will be reviewed upon receipt.

For a confidential chat, reach out to Indi Adams, Recruitment Consultant via email – ia@procareaustralia.com.au

Having a diverse workforce that represents the wider Australian community is very important in Community Services and ProCare Australia actively encourage applications from people with disabilities, from culturally and linguistically diverse backgrounds, LGBTQIA+ people, and all genders.

We recognise the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to the workplace, policy development and programs. We welcome and encourage applications from Aboriginal and Torres Strait Islander people.